May 20, 2020 by Sandler in Customer Relationships
Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. In this episode:
- Strengthening the relationship
- Ensuring relevance
- Relevance changes with your client’s needs
- Sustaining win-win
- Delivering value
- Growing the partnership
- Eighty percent of your business comes from existing clients
- How you can participate in the current, active survey.
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